FAQ (frequently asked questions)
1. What types of products does Atelier Hanloé offer?
We offer a complete line of cosmetics for the face, body, and hair. Each product is carefully formulated to meet the specific needs of all skin and hair types, focusing on high-quality, effective ingredients that respect your well-being.
2. Are your products natural or organic?
Our products contain a maximum number of ingredients of natural origin. Whenever possible, we use active ingredients from organic farming. Transparency regarding ingredients is part of our commitment: each product sheet details the ingredients and their origin.
3. Are the products tested on animals?
Absolutely not. None of our products or ingredients are tested on animals, in accordance with current European regulations. Atelier Hanloé is an ethical brand committed to more responsible beauty.
4. Are your products suitable for sensitive skin?
Yes, most of our formulas are dermatologically tested and designed to be gentle on even the most sensitive skin. However, we always recommend performing a patch test 24 hours before first use.
5. How can I choose the products that suit my needs?
Each product includes a detailed description of its benefits, composition, and the skin or hair types it's designed for. A routine is also provided for each need (anti-aging, hydration, radiance, dry scalp, etc.). Need help? Contact us directly; our team will be happy to guide you.
6. How to order?
It's easy! Add the products you want to your cart, then follow the secure payment steps. You'll receive a confirmation email once your order is complete.
7. What are the delivery times, costs and countries?
Standard: 3 to 6 working days at a rate of €4.90
Shipping costs are automatically calculated at the checkout stage. Our carrier is FedEx.
Countries: Metropolitan France, Switzerland, Belgium, Germany, United Kingdom, Ireland, Austria, Luxembourg and Liechtenstein.
8. Can I return a product?
Yes, you have 90 days from receipt of your order to notify us of a return. Products must be unopened, unused, and in their original packaging. Contact our customer service at contact@atelierhanloe.com to initiate the return.
9. What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard), PayPal, Apple Pay, and Shop Pay. All payments are 100% secure.
10. Where are your products manufactured?
All our products are designed and manufactured in Latvia and France in laboratories that meet strict cosmetic quality and safety standards. Our laboratory in Latvia has 19 years of experience in developing and manufacturing certified organic or natural products.
11. Is your packaging recyclable?
Yes, the majority of our packaging is recyclable or eco-designed. We also work to minimize our environmental footprint at every stage, from formulation to shipping. 88% of the cardboard used was made from recycled materials. 100% of our packaging is fully recyclable and environmentally friendly.
12. Do you offer samples or travel sizes?
We regularly release limited-edition miniatures or samples. Subscribe to our newsletter to be the first to know.
13. Can I offer your products as gifts?
Of course! We offer gift boxes that are available for all occasions (birthdays, parties, thank yous, etc.). You can find them right here
14. Do your products comply with European regulations?
Yes, absolutely! All products comply with EC Regulation No. 1223/2009 on cosmetic products.